Southern Bank Customer Care

If you experience problems accessing your online account(s) or if you have questions about signing in to access your account(s), please call this toll-free number:

1.855.ASK.SBANK (1.855.275.7226)

Customer Care Hours:

Monday – Friday: 8:00am – 7:00pm
Saturday: 9:00am – 1:00pm

Automated Account Inquiry is available 24/7

SELF-SERVICE

Lost or Stolen Debit or ATM Card

1.855.ASK.SBANK (1.855.275.7226)
Lost or Stolen Credit Card

1.800.543.9000

24-Hour Emergency Roadside Assistance

Lock your keys in your car? Car won’t start? Call 1.833.278.1576. It’s free to use up to $80 in service charges. (For GOLD accounts with BaZing Only.)

Reorder Checks

Click Here. Safe & Secure check ordering through Deluxe, our preferred check printer.

Cardholder Agreement

Personal Card Agreement - Click Here
Business Card Agreement - Click Here

ID Theft Coverage

Receive reimbursement of qualified direct costs associated with recovering your identity. Log in to BaZing to learn more.

Customer Care Center

1.855.ASK.SBANK (1.855.275.7226)
Mon-Fri 8am-7pm
Sat 9am-1pm
Treasury Services Support available Mon-Fri 8am-5:30pm Closed Sun & federal holidays

Cell Phone Protection

If your phone is broken or stolen, log in to BaZing to file a claim. Up to $400 per claim to repair or replace (max $800 per year).

Universal Card Fee Schedule

Short Form – Click Here

Long Form – Click Here

About Using the Southern Bank Website and the Internet

For optimal viewing of SouthernBank.com, please download the latest version of your internet browser. Common browsers include Internet Explorer, Google Chrome, Safari, and Firefox (see the download resources below). We recommend using Internet Explorer (version 8 or 9) or Google Chrome. For questions about this process, please contact Customer Care at the number above.

Downloads:
Internet Explorer 9
Internet Explorer 8
Google Chrome
Safari
Firefox

What is a browser?

A browser is the program that you use to view Web pages on the Internet. Common browsers are Internet Explorer & Chrome.

What browser and version do I need to use with Online Banking?

If you are using Internet Explorer, you will need to have version 8 or 9 installed on your computer.

How do I find out what version I have?

Open your browser and click Help / About. A box will open showing you which version you are using.

How do I download the proper browser version?

To download the latest versions of Internet Explorer or Chrome, simply click on the appropriate link below and follow the instructions provided on the screen:

What is encryption?

Encryption is a process that scrambles the information you send and receive through your browser. This protects your information as it flows across the Internet and prevents people from seeing what you send and receive. Online Banking allows you to use the strongest browser encryption available.

Do I need 128-bit encryption for my browser?

Yes. 128-bit encryption gives you the highest level of browser security provided and is required to access your account with Online Banking.

How do I get 128-bit encryption?

All modern Internet browsers support 128-bit encryption, but if yours does not, please download the latest version of Internet Explorer or Chrome.